amo
Operations & Maintenance (AMO)
System implementation is not the goal. Through our maintenance services designed for stable operations and continuous improvement,
SNC provides long-term support including incident response, regular maintenance, inquiry handling, and improvement proposals, ensuring the stability of your system operations.
Service Overview
ERP and core systems demonstrate their true value during daily operations after go-live.
Continuous specialized support is essential during the operations phase—handling user inquiries, isolating incidents, adjusting permissions and master data, and responding to improvements driven by business changes.
Our AMO service goes beyond mere maintenance, offering improvement proposals based on actual usage and feedback from the field, aiming for more user-friendly and stable operations.
In other words, we emphasize being a long-term partner that enhances the quality of system utilization and continuously increases business value, rather than a "maintenance vendor" that only reacts when problems occur.
Additionally, by combining domestic point-of-contact support with nearshore/offshore assistance, we can build flexible and efficient support structures.
Continuous specialized support is essential during the operations phase—handling user inquiries, isolating incidents, adjusting permissions and master data, and responding to improvements driven by business changes.
Our AMO service goes beyond mere maintenance, offering improvement proposals based on actual usage and feedback from the field, aiming for more user-friendly and stable operations.
In other words, we emphasize being a long-term partner that enhances the quality of system utilization and continuously increases business value, rather than a "maintenance vendor" that only reacts when problems occur.
Additionally, by combining domestic point-of-contact support with nearshore/offshore assistance, we can build flexible and efficient support structures.
Services Offered
- User inquiry handling, primary incident triage and response
- System defect investigation, root cause analysis, recurrence prevention support
- Regular maintenance and version upgrade support
- Master data management, parameter changes, permission adjustment support
- Operational improvement and small-scale enhancements driven by business changes
Best Suited For
POINT1
Companies seeking to reduce operational burden after SAP implementation
POINT2
Companies without sufficient internal operations and maintenance resources
POINT3
Companies looking for improvement proposals beyond maintenance
POINT4
Companies seeking long-term, reliable Japanese-language support
Case Studies
Streamlining Operations from Finance to Frontline: Yoshinoya × SOETEK SAP ERP Implementation Case Study
Please tell us about the history and current scale...
